Here are some commonly asked questions. We want to make sure you have all the answers. If you do not find the answers you need here please give us a call at 877-315-4683. Protect what's important to you!
When will my order be shipped?
All orders will be processed, packed and shipped once payment has cleared (normally receiving order 4 to 7 business days of order)
Does Undercover Hidden Cameras ship internationally?
Unfortunately due to customs, power and shipping issues, Undercover Hidden Cameras has chosen not to ship internationally. We currently only ship to the 50 states in the U.S.A. and Canada.
What if I want to return my hidden camera / spy camera?
All products are special ordered by Undercover Hidden Cameras and are NOT subject to cancellations. Due to the nature of our product line, some items may be used once and are no longer needed. For this reason, ALL SALES ARE FINAL, unless defective. (If for some reason a return is issued a 25% restocking charge will be applied.)
What if I have questions or trouble with my hidden camera?
When you purchase a product from us, you will get lifetime access to the manufactures experts tech support department! If you are having trouble with a product and need a little extra help to get everything running smoothly, please don't hesitate to talk with their tech support crews. Call Us For Tech Support Numbers: 1.877.315.4683
Is there a warranty on my hidden camera / spy camera?
ALL systems that Undercover Hidden Cameras sell, offer a full Manufacture Warranty. All warranties differ depending on the manufacture. A one year warranty is the norm. Please email us at support@undercoverhiddencameras with product number for more information. Or check out our policies page
Do I have to pay sales tax on my order?
49 out of 50 states in the USA do not have to pay sales tax on any orders. New York is the only exception to the rule as we are required by state law to collect an 8.25% sales tax.
Will my package look discreet when it arrives?
Packaging is very discreet to protect your privacy. Undercover hidden cameras deliveries will arrive in packaging that does not give away any of the merchandise contained inside and will have the name 'Todd Karl Marketing' on the shipping label.
What if my hidden camera / spy camera shows up damaged or does not work?
In the unlikely event you receive your product damaged, you must contact Undercover Hidden Cameras within 24 hours of receiving the product for a RMA number. Please call toll free 1-877-315-4683 or email us at firstname.lastname@example.org All returns must have an RMA (Return Merchandise Authorization) Number. Products returned without an RMA may get lost in the process, thereby inhibiting us from tracking your return. Please follow these simple instructions so we can process your return quickly and effectively. To request an RMA# please call or email Undercover Hidden Cameras. This will determine if you need to return the product. All returns are usually sent directly to Manufactures. We must receive your item back within 20 days of when we issue the RMA. Please allow us 5 - 10 business days from the time we receive the item to process your return. For your protection we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will determine the course of action.
Are my transactions safe at Undercover Hidden Cameras?
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
What forms of payment does Undercover Hidden Cameras except?
We accept all major credit cards and PayPal through online orders. All orders must be placed on the website. If you have a special situation (law enforcement or government agencies) please contact us.
What is a Quad?
A Quad splits your monitor into 4 sections allowing you to view 4 cameras at once.
Will a Quad allow four cameras to record at the same time?
Yes you can record all four cameras at the same time.
Can I get audio in my hidden camera?
No. we do not sell hidden audio recording equipment, except to law enforcement. Only law enforcement can use hidden audio recording. In the US it is never legal for a civilian to make a surreptitious audio recording, even if the audio is just being picked up on video.
What does "FPS" stand for?
Frames Per Second is the number of still frames (pictures) that give the illusion of motion, which appear in a single second of time.30fps is considered "Real Time". So for Real Time viewing of your cameras, you need at least 30fps for each camera.
What is the difference between a wired and a wireless camera?
Wired cameras have a video cable that runs from the camera to your recording or viewing device such as a DVR, VCR or monitor. Wireless cameras have a built-in transmitter that sends the video signal to a receiver. The receiver connects to your recording or viewing device.
How do wireless cameras work?
The camera connects to power (plug into a wall outlet or use a battery pack). The receiver connects to power ( plug into a wall outlet or use a battery pack). The camera and receiver can only be a specified distance apart. (Just like your cordless phone needs to stay only a certain distance from its base) The camera sends wireless "real time" video to the receiver.
How far can a wireless hidden camera transmit?
Most wireless hidden cameras can transmit up to 1000 feet and high-powered wireless hidden cameras can transmit up to 2000 feet.
Will a cordless phone interfere with wireless cameras?
If your Cordless phone operates on the 2.4 GHz frequency, it will cause interference with 2.4 GHz cameras. Interference should be minimal and usually occurs if the phone is between the camera and receiver.
What is a 2.4 GHz wireless frequency?
A frequency is used to transmit a signal or data like video. 2.4GHz is the specific wireless frequency that a transmitters use to send video signal to a receiver.
What is CCD?
CCD is used in professional cameras because of it's high resolution quality and its ability to record in low-light situations. They are higher priced but are great for cameras that may require vision in near darkness.
What is the difference between a DVR and a VCR?
A Digital Video Recorder (DVR) system records high resolution digital images to a hard disk drive (HDD) and eliminates the requirement of maintaining VHS tapes. Since the video images are stored digitally, the image quality will not degrade overtime. The time-saving search capabilities of a DVR will enable you to locate the desired video clips. Versus the fast forward and rewind functions of a VCR
What is a DVR card?
DVR Cards enable the user to convert their computer into a Digital Video Recorder. The DVR Card(s) is typically installed in an available PCI slot of a computer.
What is a fixed lens?
A fixed focal length lens cannot zoom. The focus is fixed. A fixed focal length lens usually allows more light to pass through the lens at a given focal length than a varifocal, or zoom lens. This can be important in low light situations.
What are some basic hidden camera / spy camera laws?
A private place is defined as a location where a person expects to be safe from unauthorized surveillance. Most hidden camera recordings in the United States are legal with or without consent; however, several laws do exist regarding "Invasion of Privacy," which deals with the concept of expected privacy. This idea of “expected privacy” includes areas such as bathrooms, locker rooms, changing and dressing rooms, bedrooms, and other areas where a person may expect a certain level of personal privacy. Most of the laws dealing with hidden camera or spy camera recording privacy issues tend to allow covert recording and monitoring of activity under most circumstances without notification of any of the people involved; it is recommended that before you use a hidden camera or spy camera, you consult with your local law enforcement or an attorney. This insures that despite a general understanding of the law, you are complying with local and federal regulations before you use a hidden camera or spy camera. The laws in thirteen states expressly prohibit the unauthorized installation or use of cameras in "private" places. These states include: Alabama, Arkansas, California, Delaware, Georgia, Hawaii, Kansas, Maine, Michigan, Minnesota, New Hampshire, South Dakota, and Utah. In these states, the installation or use of any device for photographing, observing or eavesdropping actions or audio in a "private" place without permission of those being observed or listened to is a crime punishable by law. Some states also prohibit trespassing on private property to conduct unauthorized surveillance of people there. These states include: Alabama, Delaware, Georgia, Hawaii, Kansas, Maine, Michigan, Minnesota, South Dakota, and Utah. In most of these states, the unauthorized installation or use of a hidden camera or spy camera (those that are seen as violating ones 4th Amendment rights to privacy) is a felony offense. Violating such laws is punishable by a $2,000.00 fine and a sentence of up to 2 years in prison. Any and all uses of UNDERCOVER HIDDEN CAMERAS are at your own risk. It is your responsibility to follow your local, state and federal laws. Undercover Hidden Cameras will in no way be responsible for any and all actions that may be considered illegal and prosecuted by law.